Refund Policy

SeoulDepot uses Shopify as its commerce platform, but all refund, cancellation, and credit decisions are governed by SeoulDepot’s business policies, not by Shopify.

Unless otherwise stated in writing, payments made to SeoulDepot are generally non-refundable once procurement, sourcing, fulfillment preparation, service delivery, or platform access has begun.

Orders may only be canceled before procurement starts or within any cancellation window specifically stated by SeoulDepot.

Once procurement or sourcing begins, cancellation may be limited to:

• Store credit
• A partial refund minus non-recoverable costs and fees
• No refund where costs have already been committed

Refunds, where approved, will be assessed based on the order stage, procurement status, payment status, and any non-recoverable charges already incurred.

SeoulDepot reserves the right to determine whether a refund, partial refund, or account credit is appropriate in each case, except where otherwise required by law.

If you believe you were charged incorrectly or more than once, contact SeoulDepot promptly at help@seouldepot.com.

If a billing error is confirmed, SeoulDepot may issue:

• A refund
• An account credit
• A billing adjustment

Customers are encouraged to contact SeoulDepot before initiating a chargeback or payment dispute.

Improper or abusive chargebacks may result in:

• Account review
• Order suspension
• Cancellation of access
• Restriction from future transactions

Approved refunds may take several business days to appear, depending on the payment provider, bank, or card issuer.

SeoulDepot may update this Refund Policy from time to time to reflect operational, legal, or commercial changes.

For questions about a cancellation, refund, billing issue, or payment dispute, please contact the SeoulDepot team.