Questions Before You Register?

What is SeoulDepot?

SeoulDepot is a micro wholesale sourcing platform for K-Food, K-Wellness, and K-Beauty. We built it to give business buyers a more streamlined way to source across categories through one dependable partner.

Who is SeoulDepot for?

We designed SeoulDepot for retailers, distributors, and resellers looking for a more reliable way to source Korean products internationally. It is best suited for businesses that value authenticity, supply consolidation, and a more efficient purchasing process.

What can I source through SeoulDepot?

You can source across food, wellness, and beauty in one place. We make it easier to build across multiple product categories without managing several separate suppliers.

Why do I need to register first?

Registration gives you access to wholesale pricing, product visibility, and business purchasing features. It also helps us keep SeoulDepot focused on qualified business accounts and a more relevant sourcing environment.

Is there a minimum order amount?

Yes. Our minimum order amount is $500. This helps us maintain a wholesale-ready structure and support more efficient handling across partner orders.

Are prices all-inclusive?

Shipping, tariffs, and additional fees can make international sourcing harder to plan around. We structure pricing as clearly as possible, with those costs factored in upfront where applicable, so purchasing feels more predictable from the start. No hidden fees at all guaranteed. 

How does shipping work?

We support consolidated shipping across categories, so orders can move through one coordinated fulfillment flow instead of multiple separate shipments. This creates a more efficient experience for businesses managing inventory, margins, and replenishment timelines.

How long does shipping usually take?

Standard air shipping generally takes around 7 to 10 days, depending on destination and logistics conditions. We aim to provide lead times that support practical planning and dependable delivery expectations.

When do I need to pay?

Payment is required before procurement begins. Once payment is confirmed, we can move your order forward into sourcing and processing.

When is inventory purchased?

We source products after successful payment. This keeps procurement aligned with confirmed demand and supports a more disciplined fulfillment process.

Can I cancel my order?

Orders may be canceled before procurement starts. Once sourcing begins, cancellation may be limited, as costs may already have been committed to the order.

Why partner with SeoulDepot?

We built SeoulDepot for businesses that value authentic Korean products, clearer pricing, consolidated logistics, and a sourcing relationship designed for consistency over time. The focus is not simply on lower pricing, but on creating a more dependable wholesale channel your business can continue building with.

Refund Policy

Effective Date: March 20, 2026

Last Updated: March 17, 2026

This Refund Policy explains how SeoulDepot handles refunds, cancellations, credits, and payment issues for orders placed through the website.


1. General Policy

SeoulDepot uses Shopify as its commerce platform, but all refund, cancellation, and credit decisions are governed by SeoulDepot’s business policies, not by Shopify.

Unless otherwise stated in writing, payments made to SeoulDepot are generally non-refundable once procurement, sourcing, fulfillment preparation, service delivery, or platform access has begun.


2. Order Cancellation

Orders may only be canceled before procurement starts or within any cancellation window specifically stated by SeoulDepot.

Once procurement or sourcing begins, cancellation may be limited to:

  • store credit

  • partial refund minus non-recoverable costs and fees

  • no refund where costs have already been committed

3. Refund Eligibility

Refunds, where approved, will be assessed based on the order stage, procurement status, payment status, and any non-recoverable charges already incurred.

SeoulDepot reserves the right to determine whether a refund, partial refund, or account credit is appropriate in each case, except where otherwise required by law.


4. Incorrect or Duplicate Charges

If you believe you were charged incorrectly or more than once, contact SeoulDepot promptly at [Email Address].

If a billing error is confirmed, SeoulDepot may issue:

  • a refund

  • an account credit

  • a billing adjustment

5. Chargebacks and Disputes

Customers are encouraged to contact SeoulDepot before initiating a chargeback or payment dispute.

Improper or abusive chargebacks may result in:

  • account review

  • order suspension

  • cancellation of access

  • restriction from future transactions

6. Processing Time

Approved refunds may take several business days to appear, depending on the payment provider, bank, or card issuer.

7. Changes to This Policy

SeoulDepot may update this Refund Policy from time to time to reflect operational, legal, or commercial changes.

8. Contact

SeoulDepot

help@getSeoulDepot.com

https://getSeoulDepot.com/